Accessibility

Connect 66 Internet is committed to providing products and services to assist those with disabilities to meet their communication needs. In our commitment to provide all of our customers with services and devices that meet their specific needs, we offer a variety of phones and features to help you match the one that is best for you.

Assistance to the Deaf or Hard of Hearing:

  • Hearing Aid Compatible Devices – Handsets rated for hearing aid compatibility for voice calls. You can view our complete list of Hearing Aid Compatible (HAC) devices here.
  • Text Communications – Text-based communications such as e-mail, short message service [SMS], instant messaging [IM].
  • TTY Compatibility – Handsets that work with certain Text Telephone [TTY] devices. TTY devices are special devices required at both ends of the conversation that enables people who are deaf, hard of hearing or speech-impaired to use the telephone to communicate. TTY works by allowing people to type messages to one another instead of talking and listening.
  • Audio, Visual and Vibrating Alerts – Allow customers to assign specific audio, visual or vibrating alerts for functions like incoming calls/messages or voice mails, calendar events or confirming keyboard inputs.
  • Volume Control – Allow customers to adjust the loudness of the ringer or speaker.

Assistance to those with Speech Impairments:

  • Text Communications – Text-based communications such as e-mail, short message service [SMS], instant messaging [IM].
  • Text Message Readout – Allows a customer to hear the menu and information under that menu without looking at it.
  • Text to Speech – Allows a customer to listen to text messages, multimedia messages and e-mails.
  • TTY Compatibility – Handsets that work with certain Text Telephone [TTY] devices. TTY devices are special devices required at both ends of the conversation that enables people who are deaf, hard of hearing, or speech-impaired to use the telephone to communicate. TTY works by allowing people to type messages to one another instead of talking and listening.

Assistance to the Blind or Visually Impaired:

  • Alternate Fonts – Option to receive billing information in alternate formats such as braille.
  • Audio, Visual and Vibrating Alerts – Allow a customer to assign specific audio, visual or vibrating alerts for functions like incoming calls/messages or voice mails, calendar events or confirming keyboard inputs.
  • Customizable Screen Displays – Allows a customer to customize screen for better contrast, illumination or larger font size.
  • Voice Activated Dialing – Allows a customer to dial their phone by voice command.
  • Voice Commands – Allows a customer to hear information on their phone and perform tasks by voice command.

Assistance to People with Physical or Cognitive Impairments:

  • Hands Free – Handsets that offer speaker phones.
  • One Touch – Handsets that can be pre-programmed to perform tasks at the touch of one button.
  • Voice Activated Dialing – Allows a customer to dial their phone by voice command.
  • Audio, Visual and Vibrating Alerts – Allows a customer to assign specific audio, visual or vibrating alerts for functions like incoming calls/messages or voice mails, calendar events or confirming keyboard inputs.
  • Customizable Screen Displays – Handsets that allow customers to customize screen for better contrast, illumination or larger font size.

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To learn more about handsets and features supporting accessibility please click here.

15-day Trial Period – In accordance with the provisions of the CTIA Code, when a customer initiates postpaid service with Connect 66 Internet, the customer will be informed of and given a period of not less than 14 days to try out the service. Connect 66 Internet will not impose an early termination fee if the customer cancels service within this period, provided that the customer complies with applicable return and/or exchange policies. Other charges, including usage charges, may still apply. Therefore, disabled customers may try out the service and determine if the service meets the customer’s needs.

Customer Service – Calls to customer service from disabled customers that cannot be resolved through the ordinary course of business will be directed to the off-line group. Customer care employees in the off-line group will receive special training about the phones, features and service plans that are available to customers with disabilities.

Unlimited Texting Plans – Connect 66 Internet offers unlimited texting plans to assist customers that have hearing and/or speech impairments.

Free Directory Assistance – Choice may waive directory assistance charges to customers that can demonstrate they are hearing, speech or sight impaired. Any requests for a waiver of directory assistance charges due to any of these impairments must be directed to the off-line group.